Troubleshooting - A Fixed Wireless Connection

Fixed Wireless will feature an nbn co connection box mounted on the wall. There is no cover on this unit and the lights are readily visible from the get-go.

Correct connection of your hardware can vary based on your previous connection history, however, most services will make use of the UNI-D1 port for your modem.  There are no corresponding lights on the connection box for this kind of connection, so refer to the modem status lights for confirmation in these cases

If your connection and status lights all look ok, it’s time to look at your modem. Southern Phone supply a range of modems for our nbn™ plans, for information about your specific model please view our modem set-up guides.

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