Can Weather Affect My Installation?
With the installation of equipment both inside and outside your home, adverse weather conditions can make installations unsafe for the nbn™ installer. If the weather prevents a safe installation, it would need to be reschedule for another day.
What happens if I am not available for the nbn™ installation appointment?
Contact our friendly Customer Service Team as soon as possible on 13 14 64 to arrange a new appointment that better suits you.
If you miss your appointment and do not notify us, you may be charged a fee for the missed appointment – so it is important that you contact us ahead of time.
What equipment do I need for installation?
If necessary, an nbn™ technician will complete a standard installation of the required nbn™ equipment at no cost to you.
Fees may be incurred for non-standard installations as determined by nbn™ and we will advise you of these costs before installation/connection.
Can I choose where the nbn™ equipment is installed in my premises?
Yes, however if your preferred locations are unsuitable, the technician will explain this to you and help you choose an alternate location.