If your connection is FTTP or an Enhanced Fibre Phone Service, your ability to use your nbn™ service to make or receive calls in a power failure, including calls to an emergency service number, depends on whether a battery backup power supply is installed with the nbn™ equipment.
If a battery backup unit is not supplied, you will not be able to make or receive calls during a power failure, including calls to an emergency service number.
For your ™ service we have automatically selected the battery backup power supply installation option for you.
Southern Phone recommends that the batteries be regularly checked and replaced as required or every 2 years.
The Battery Back Up Power Supply Unit is not available for Fixed Wireless, Voip, Satellite, FTTN or HFC connections.
Please Note: The Battery Back Up Power Supply Unit Will Not Power Customer Equipment (Handsets, Modems etc.)
You Will Need To Ensure You Have Your Own Power Supply For These Devices.
A Standard Corded Telephone Can Be Plugged Directly Into The NBN NTD Unit To Establish A Temporary Phone Connection.