If you are experiencing issues with Mobile Data on your handset such as accessing the internet please try the following troubleshooting:
Symptom: Unable to use data services on your mobile handset.
Step 1: Check that the handset is showing reception bars.
Step 2: Check that data is turned ON on your handset.
Step 3: If data is enabled on your handset and you are still unable to access data, complete a reboot. Turn handset OFF – remove SIM Card for up to 5 minutes – reinsert SIM Card – turn handset ON.
Step 4: If above reboot does not resolve the issue, if possible, test your SIM Card in another handset as the coverage issues may be related to the handset and not the network.