Unfortunately, we are unable to offer the option of being able to skip a payment or placing a direct debit payment on hold.
If for any reason you do not want a payment processed on the due date or the specified day of debit, you have two options:
- You can pay by another method at least 2 business days before the due date - this will ensure the payment is received before the scheduled direct debit is made.
(Please note, if the payment is not received prior to the scheduled date, the payment will be automatically taken from the chosen account)
- You can cancel the arrangement.
To cancel your direct debit arrangement, you can either:
- Login into your account via our Online Portal
- Call us on 13 14 64
We recommend that you get in contact with us at least 7 business days prior to your next scheduled payment.
Once your direct debit arrangement is cancelled, you will need to manually pay your accounts each month.