If you are an existing Southern Phone nbn™ Broadband customer and you'd like to stay on the same plan but increase your speed, just fill in the details in the form at the bottom of the page, select the speed plan, and we'll make the change.
There is a one-off $35.00 charge for changing the speed of your nbn™ Internet Service plus the additional monthly speed boost fee.
Depending on the type of nbn™ Broadband that is available at your premises, you may not be able to increase your speed to the maximum speed advertised. Please note the speed allowances for different nbn™ Types:
Fibre To The Premises (FTTP) = 100/40 Mbps
Fibre To The Node (FTTN) = 100/40 Mbps
Fixed Wireless (FW) = 50/20 Mbps
Hybrid Fibre Coaxial (HFC) = 100/40 Mbps
Fibre To The Curb (FTTC) = 100/40 Mbps
Satellite NBN = 25/5Mbps
Plans speeds are shown in download/upload format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises interference, traffic and equipment.
Speed is reduced to 256k/256k for the remainder of the billing period once the monthly allowance is reached. Data downloads and uploads are counted. The renewal day for your monthly data quota is the first day of the month.