How Do I Disconnect / Cancel My NBN Service?

If you no longer require your nbn™ Service(s) with us, and you would like to retain your Phone Number, you will need to contact a Provider of your choice and sign up with them. 

Once you are connected with them you will need to contact us and request we disconnect your Home Phone and Internet Service.

If you would like to disconnect your Service(s) and are not retaining your phone number, please contact us and we can arrange this for you.

Please Note: nbn™ Internet Services are not transferable and will require disconnection, you will need to request this and will be charged up until the date the Service(s) are requested for disconnection. Early Termination Fees will apply if you cancel your Service(s) whilst they are under contract.