If you are experiencing issues with your Internet Service we recommend completing a power cycle.
To complete a Power Cycle all you have to do is turn off the equipment (modem) at the wall for 5 minutes and then turn it all back on again.
Do Not Press The Reset Button On The Modem. If you press or have already pressed this button you will need to get in contact with us as pressing the reset button removes all the settings from the modem and the modem will need to be reconfigured.
This just helps refresh the connection and gives it a kickstart.