If you are looking at trying to reduce your monthly statements there are a few options available for you.
Firstly, you can request a review of your monthly statements and current plan, we can then make recommendations for a new or better plan that may assist in reducing your monthly statements.
Sometimes we recommend moving to a plan that is higher in cost, whilst this might sound like you will end up paying more, you often end up paying less as the higher plan has higher inclusions. If you often exceed your current monthly inclusions changing to a higher plan could result in lower monthly costs for you!
You can bar access to premium services using one of the following options:
Bar all 190 calls:
This means all calls to 190 numbers are barred permanently.
Bar all calls (excluding local calls):
This means all national, international, calls to mobiles and calls to 190 numbers are barred permanently. This can be implemented on both Mobile and Fixed Line Services (Copper PTSN Services Only). Premium and 1900 Services are not compatible with our NBN Home Phone, so if you have an NBN Home Phone with us, these features are already disabled.
Temporarily bar all calls (excluding local calls) using Call Control:
You can use the Call Control service to temporarily suspend calls to mobiles, national, international and 190 calls from your Home Phone (only available on PTSN Copper Services). We will provide you with a PIN that you can use to activate or de-activate the temporary suspension. Southern Phone charges $3.30 (Incl.GST) per month for this service.
Please note; if you wish to bar all international numbers but don't have a bar put on over-ride codes, you could be charged by another service provider for an international call. Over-ride codes are four digit numbers starting with the prefix 14 and allow customers to use another service provider on a call by call basis for long distance and international calls. Please let us know if you require a bar on all over-ride codes as well as the standard call barrings listed above.
We can also bar international calls on Mobile Services.