All speeds quoted by nbn™ are maximum peak speed available. This does not, however, guarantee that the devices in your home will be able to achieve the quoted speed.
Your speed may be affected depending on multiple factors including:
- Any routers, switches or hubs connect to your nbn™ installation
- Your PC/laptop/tablet and its ability to handle the supplied speed
- If you’re using wireless to connect devices to the nbn™
- Software capabilities
- Download source
¹Indicates maximum possible speed (Mbps) you can receive.
²Indicates typical download speed you can expect during evening busy periods (7pm-11pm) and Business periods (9am-5pm)
³Fixed Wireless plus offers a theoretical maximum speed of 60⁄20 these speeds in general are variable and may be significantly impacted by cell congestion.
If your line cannot provide the speed tier of your plan and this cannot be fixed, you can
move to a lower speed plan without penalty. (For FTTN, FTTC and FTTB connections only).
NBN services will not work during a power failure unless connected using FTTP and an NBN battery backup power supply battery is installed and working. Your speed or performance may be reduced by other factors such as the quality of your router, the standard of in house cabling, the distance between the router and WiFi connected devices, electrical and WiFi channel interference from nearby devices and number of devices connected to the router. Talk to us about how you can maximise your performance.
Before entering into a consumer contract, you should find out if any medical or security alarm services you want to use are compatible with an NBN service. If your medical or security alarm services are not compatible with an NBN service, you should identify what alternatives are available. You can do this by contacting the provider of your medical or security alarm service.