Due to a network upgrade, some of Southern Phone's existing SIM cards utilising the Telstra network will no longer be supported after 30 June 2018.
If your service is due to be impacted by this upgrade, you should have been contacted by a member of our team and received correspondence in the form of email, letter and SMS.
What will happen to my service on June 30?
If you have not upgraded your SIM card before June 30, your SIM card will be disconnected and will no longer work. This means that you will also lose your mobile phone number.
What will I see on my screen?
If your service is due to be impacted by the upgrade and you have not upgraded your SIM prior to June 30, you will see one of two things on the screen:
- “SOS only”, “Emergency Only” or similar message or symbol. In this situation, you can make an emergency phone call (police, fire, or ambulance) by dialling “000” or “112”. Your phone will be unable to make any other type of phone call, receive any phone call, or send or receive any SMS or data;
- “No service”, an antenna icon with a crossed-line through it, or another similar symbol. This means that your phone has no connectivity to any mobile network and cannot make or receive any phone calls (including emergency calls) or send or receive any SMS or data.
Can I get my mobile phone number back if it is disconnected?
By contacting one of our agents, we can attempt to retrieve your number shortly after the cut-off date. However, it is best to speak with us before June 30 if you wish to retain your mobile number.
What will happen to my existing plan?
Although your existing plan may still be on offer, you can also select from one of our new plans when you upgrade your SIM. By chatting with one of our agents, we can find a plan to suit your needs.
I have lost the SIM card I was sent/my new SIM has not arrived yet - what can I do?
If you have lost your new SIM or not yet received it, contact our team on 1800 175 774.
Your number can be placed on hold for a short time after June 30 until the new SIM arrives.
I have requested my new SIM to be activated and it is not working yet.
Allow up to 48 business hours for your new SIM to become active.
Once active, if your phone doesn’t automatically connect, you will need to turn your mobile off, then on again for activation to complete.
If you have any questions about the activation of your SIM or want to check on the status of your new SIM activation or the network upgrade, contact our team on 1800 175 774.