Why am I now a Southern Phone customer?
We’re chuffed whenever we bring on a new customer because it usually means that they weighed up their options and chose us over the rest. However, we’re in a unique situation now where we’ve brought you on as a new customer due to a sale that occurred between Amaysim and Southern Phone. While this is not expected to result in any disruption to your service, there are a few minor things that may take some getting used to, such as going to a new website when you need to check on your account and seeing a different logo on the communications you receive about your account. We’re looking at this migration process as an opportunity to prove ourselves to you by providing a world-class customer experience from beginning to, well… forever.
We’re thrilled to have you aboard and we’re sure you’ll love being a Southern Phone customer. If you need any assistance at all now or in the future, don’t hesitate to get in touch via live chat or over the phone. We’d love to get to know you.
Who is Southern Phone?
Southern Phone Company is so much more than just another Telco, we’re one of regional Australia’s biggest success stories.
We were formed in 2002 after receiving funding from the Australian Government’s Networking the Nation scheme. Our vision was to deliver more affordable telecommunications services to regional communities and to share our success with those communities. Under our Constitution, only Australian Local Government Councils can hold shares in Southern Phone Company Ltd. Our dividends are paid to our Local Government shareholders and used for the benefit of their local communities.
We now serve a national customer base, both regional and metro. We provide more than 150 jobs at our Moruya (NSW) and Bendigo (Vic) offices, including the team that delivers the Australia-based, multi-award winning customer service we’ve become famous for. We’ve returned millions of dollars to regional communities since we declared our first dividend in 2009, and every Southern Phone customer has played their part in making those community returns possible.
Will this move change impact my service or speed?
All areas of your service will remain much the same, and you certainly shouldn’t notice any downtime or reduction in internet speed. If you do think your service has been impacted in some way, diagnosing and fixing that problem will be our priority. You can begin the process of troubleshooting your problem here.
Do I need a new modem?
Despite now being a Southern Phone customer, all your existing equipment will continue to work as usual. In fact, you shouldn’t experience any downtime with your service because of moving to Southern Phone.
Will my direct debit still happen at the same time each month?
In becoming a Southern Phone customer, your billing experience will stay fundamentally the same. Your pre-paid plan fee will continue to be debited from your nominated credit card will continue to be charged on the same day of the month that it has been since your service started.
How do I contact Technical Support?
Just like Amaysim, Southern Phone offers technical support via both live chat and phone. To live chat with one of our technical support agents, click ‘Chat Now’ in the top-right corner of our website, or call 1800 828 597 to speak with them over the phone. Whichever way you choose to reach us, try to have your account number handy.
How do I contact Customer Service?
Just like Amaysim, Southern Phone offers customer service via both live chat and phone. To live chat with one of our customer service agents, click ‘Chat Now’ in the top-right corner of our website, or call 1800 828 597 to speak with them over the phone. Whichever way you choose to reach us, try to have your account number handy.