3G Network partial shutdown – Handset settings update required

Telstra is performing an upgrade to their network and as of 25 March 2019, the 2100MHz layer of the 3G network will be shut down.

Your service may be affected by the closure of the 2100MHz layer of the 3G mobile network.

Our records show that you are using a device that is operating on the 2100MHz network, which means when this closure takes place on the 25^th March 2019, your service will stop working. You won’t be able to make or receive calls, send and receive SMS messages or access data from this date.

What do you need to do?

So that you can stay connected, you will need to change the network settings in your mobile handset or reconnect to the network.

If you have recently updated the network settings in your device, please disregard this notice.

How to check your device network settings

By default, your device network settings may be set to “automatic” meaning your device will automatically search for an available and compatible network.

If you experience difficulties using your device i.e. making or receiving calls or sending and receiving SMS messages after 25th March 2019, we recommend you check your mobile network settings to stay connected, by following the instructions below or those provided by your device manual.

Why is the 2100MHz layer of the 3G mobile service closing?

Only a tiny portion of mobile traffic is using the 2100 MHz spectrum. Over time, more and more customers are using 4G services in order to ensure greater coverage, network reliability and consistently faster speeds. By re-purposing the 2100 MHz spectrum from 3G to 4G, capacity is being increased to where there is greater customer demand.

What will happen if I don’t take any action?

Your current device will continue to operate until the 25^th of March 2019. If you don’t update the network settings in your device before this time, then you’ll no longer be able to use your mobile device.

We are here to help

If you would like to discuss the network upgrade with our friendly team or if you have any questions about how your service may be affected, give our team a call on 1800 429 902.