Cell congestion on the nbn™ tower affects everyone connected to that cell in the area, regardless of which internet service provider is supplying the service. Southern Phone will endeavor to provide you with all available information on capacity upgrades and maintenance times as we receive them from nbn™.
We recommend contacting our team for troubleshooting to rule out other possible speed problems. If all other potential problems are ruled out, and tower congestion is suspected, then we will work with NBN to attempt to resolve the issues
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