Does Fixed Wireless Plus have a speed guarantee?

The original design of the fixed wireless network has been unable to meet higher take-up rates and changing usage patterns. This has contributed to ongoing congestion issues affecting parts of the fixed wireless network.

Given the nature of fixed wireless, the speed of your service may vary throughout the course of the day and may be considerably lower than your maximum plan speed. You may experience congestion in the form of reduced speeds (e.g. below 6 Mbps), particularly during busy hours (7–11 pm).

nbn™ guarantees this service will reach at least 25Mbps downstream and 5Mbps upstream at least once at any time during a 24-hour period. There is no peak evening speed guarantee.

nbn™ monitors the fixed wireless network. In order to avoid or address congestion, it will schedule an upgrade where it forecasts that too many services are regularly active at once.

Issues affecting speed for fixed wireless broadband include:

• environmental factors
• network congestion
• other factors.

You can read more information and what to do about fixed wireless speeds directly from the ACCC by following this link: https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds/using-nbn-fixed-wireless