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nbn™ Sky Muster™ Plus FAQ's

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Katie
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What is Sky Muster™ Plus?
Both Sky Muster™ and Sky Muster ™ Plus (available to all Sky Muster™ customers) provide access to  broadband services – the key difference is simply how the data is metered.

  • With standard Sky Muster™ plans, all data is metered and you have a set amount of data each month.
  • With Sky Muster™ Plus plans, you’ll have the additional benefit of unmetered data for activities like web browsing (static images and text only), select emailing and PC and Smartphone operating system software updates – so you can use your metered data for things like streaming your favorite shows and music.

For more information on unmetered activities, exclusions and fair use policies, please see below:

 
Select web browsing (only traffic that is transferred via HTTP/HTTPS protocols)

Browsing text

Browsing static images

Downloading from and uploads to websites (unless to/from cloud storage/file sharing sites like Dropbox and Google Drive or video/audio streaming sites like YouTube, Netflix and Spotify).  
Note: any video and/or audio content (including embedded video and/or audio) or call services are metered. 
Select social media and instant messaging platforms (static images and text only)

Select social media and instant messaging platforms including the following:

  • Facebook
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • Snapchat
  • Twitter
  • LinkedIn 

Note: Only static images or text are unmetered. 
Select email platforms
(exclusions and fair use conditions apply)

Sending and receiving emails (including attachments) via these select email applications and protocols, including:

  • Gmail
  • Hotmail
  • Outlook.com
  • Outlook 365 email
  • Yahoo email
  • iCloud email 

Select PC and smartphone operating system software updates
(exclusions and fair use conditions apply)

 

Downloading certain PC and smartphone operating system software updates, including:

  • Microsoft Windows
  • Apple OSX
  • Linux
  • Apple IOS
  • Android
  • Huawei 
Note: from 7pm - 11pm PC and smartphone operating system software updates may be shaped at nbn’s discretion to wholesale speeds of 256kbps 

While video streaming is metered, video calling applications are unmetered.

Examples of common video calling applications include:

  • Skype,
  • WhatsApp,
  • Facebook Messenger,
  • FaceTime,
  • Google Duo,
  • Snapchat,
  • Instagram Live,
  • Viber,
  • Zoom,
  • Google Hangouts,
  • Line,
  • Tango,
  • MyVMR and
  • GoToMeeting.
 
 

What will be categorised as metered usage on Sky Muster™ Plus?

  • Watching videos. This includes videos that start playing on their own, like videos in your Facebook and Instagram feeds, and video ads on websites.
  • Streaming content on sites like Netflix and Stan.
  • Spotify and any other audio streaming sites.
  • Any use via a VPN. If you don’t know what this is then it won’t matter to you, but if you do, then be aware that any use via your Virtual Private Network will count towards your monthly data allowance.
  • Gaming, including games on your phone, on your PC, and using a console like an Xbox.
  • VoIP (Voice over Internet Protocol).
  • Uploading/downloading files to/from cloud storage and file sharing sites.
  • Application, gaming console and non-system software updates.
What happens if I use all of my metered data allowance?
If you reach your monthly metered allowance, your unmetered usage will remain unshaped. This means you will be able to continue to send and receive emails, use social media, and use online banking without experiencing shaped speeds. Metered Usage will be shaped to speeds of 512/256kbps in your Peak time and 2048/512kbps in your Off-Peak time once you exceed your monthly data allowance for that period.
 
What speeds can I get on Sky Muster™ Plus?
Sky Muster™ Plus has one speed tier of 25/5Mbps, with a Speed Burst feature allowing the service to burst above 25/5Mbps subject to available network capacity.  During an NBN Sky Muster™ Plus user trial, test participants reported enjoying speeds in excess of 40Mbps, but please be aware – as these results were from a sample size only – they may not be indicative of actual results.
 
I currently have Sky Muster™, Can i change to Sky Muster™ Plus?
Yes you can! Just call our friendly sales team on 13 14 64 and option 2 for Sales.
We will place a new application on your behalf.

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