What is Mobile Number Pre-Porting Additional Identity Verification?
Prior to initiating the port of a mobile service number, Southern Phone must confirm that the person requesting the port is the rights of use holder of the mobile number to be ported.
Why do we perform Pre-Porting Additional Identity Verification?
In line with the new Telecommunications (Mobile Number Pre-porting Additional Identity Verification) Industry Standard 2020 that came into effect on 30 April 2020, we have introduced an additional step to verify the identity of the person requesting the mobile porting.
This additional step protects consumers like you from unauthorized ports and the high level of harm that can result from mobile porting fraud.
What do we do for Pre-Porting Additional Identity Verification?
Whether you request to move your mobile number to Southern Phone online (via our website) or via our call center, we will call the mobile number that is requested to be ported, to verify that the person requesting the port is the rights of use holder or their authorized representative.
If we cannot successfully verify your identity via calling the mobile number, we will request that you produce certain identification documents. You must provide at least 2 Category A documents or 1 Category A document and 2 Category B documents (see list) to enable us to verify your identity before we can progress your porting request.
What do I do if I believe my mobile number has been fraudulently ported?
If you suspect that your mobile number has been fraudulently ported, we recommend that you immediately contact the following:
- Australian Federal Police or your relevant State or Territory Police,
- Government services that may assist you in this regard - www.scamwatch.gov.au/ or www.idcare.org
- Your financial institution
- Southern Phone Company - link to website page 'contact us' details