1. Power cycle your equipment
Performing a power cycle is a great first step to regaining your internet connection.
A power cycle is literally the act of turning off both your NTD (nbn box) and your router.
Wait at least 5 minutes and then turn the NTD back on, wait another minute and then switch on the router.
From here it can take between 5 and 30 minutes for the connection to restore.
2. Check if your NTD is working
Check that the light on your NTD is not white or red.
It will glow white when you first turn it on and also while its rebooting if all is working well.
It should change colour within 5 minutes of you trying to reboot.
If the light turns orange or blue, then everything should be fine with your satellite dish.
Orange is a stand-by mode.
Blue means it’s all active and online.
If your lights stay white or red, try plugging the NTD into a different power socket.
If that doesn’t work, then give us a call on 13 14 64
3. Check the lights on your router
There are only two lights you really need to worry about on your router:
- Internet/WAN light
- WiFi lights
Check the Internet/WAN and WiFi lights are on.
If they’re not on, then make sure the power is turned on both at the wall and on the router. If you’ve done that and the lights still aren’t on, try plugging the router into a different power socket.
If you have lights but your router still isn’t working, check that you have the cable running from your NTD is plugged into the Internet/WAN socket in the back of your router. While these sockets may all look the same on the back of your router, we assure you they’re not. The internet/WAN socket may be a different colour to the rest so look for that as a starting place.
If none of those things get the internet working again at your place, please give us a call on 13 14 64.
4. Is your device connected to the WiFi
Look for the WiFi symbol on your device.
If you can’t see this symbol you’re not connected to the WiFi.
Start by navigating to the settings on your device and checking that the WiFi option has been selected.
If that doesn’t give work, check your NTD and your router are turned on and working using the steps above.
Still not working and you think the problem is your internet connection, not your device? Call us on 13 14 64.