Accounts & Billing

Managing my account

• Authorising a Power of Attorney
• Bereavement support
• How do I appoint an Authorised Representative for my account?
• Register for online account access
• The account holder is incarcerated
• Where do I find my account number?

Paying my bill

• Setting up a Direct Debit
• What can I do to reduce my bill?
• Changes to payment details on your Southern Phone bill
• What payment methods are available?
• How do I cancel my direct debit?
• Can I make changes to my direct debit payments?

See all 12 articles

Understanding my bill

• How do I read my bill?
• Pro-rata charges on your first bill
• How do I change from paper to email billing?
• Month in advance charges on your final bill.
• Pro-rata charges on your final bill
• What are port out fees on my bill?

See all 7 articles

More help

• How to recognise hoax, scam and phishing messages?
• COVID-19 and how it will affect you
• Do you need a hand using live chat?
• Family Zone FAQ
• Customer Service Guarantee Waiver
• Outright Purchases

Financial Hardship Advice

• How do I request a payment extension?
• Financial hardship assistance and policy
• Arrangements made as a result of financial hardship
• Financial Counselling
• Information for Financial Counsellors or Debt Recovery Agencies