Billing and Accounts

Billing and General Enquiries

• Understanding Your Bill
• What Can I Do To Reduce My Bill?
• Pro Rata On Your First Bill
• Hello there, Hi! Do you need a hand using live chat?
• Where to Find Your Account Number
• Customer Service Guarantee Waiver

See all 24 articles

Direct Debit

• Setting Up A Direct Debit
• Direct Debit – How to set up a Direct Debit using the Online Portal
• How Do I Cancel My Direct Debit?
• Will I Still Get My Bill If I Pay By Direct Debit
• Can I Make Changes To My Direct Debit Payments?
• Direct Debit - Can I Put A Hold On My Payments?

Financial Hardship Advice

• Payment Extension
• Financial Hardship - Things You Should Know
• Financial Counselling
• Arrangements Made As A Result Of Financial Hardship
• Financial Counsellor Or Debt Recovery Agency