Billing and Accounts

Billing and General Enquiries

• What Can I Do To Reduce My Bill?
• Where to Find Your Account Number
• Customer Service Guarantee Waiver
• Payment Methods
• Can Southern Phone reverse payments made via Australia Post or Bpay?
• Can Southern Phone provide a refund to a customer?

See all 22 articles

Direct Debit

• Setting Up A Direct Debit
• How Do I Cancel My Direct Debit?
• Will I Still Get My Bill If I Pay By Direct Debit
• Can I Make Changes To My Direct Debit Payments?
• Direct Debit - Can I Put A Hold On My Payments?
• Direct Debit - Payment Options

Financial Hardship Advice

• Payment Extension
• Financial Hardship - Things You Should Know
• Financial Counselling
• Arrangements Made As A Result Of Financial Hardship
• Financial Counsellor Or Debt Recovery Agency