NBN Broadband

Common Questions

• How Much Data Do I Need on NBN?
• What happens if I don’t move to the nbn™ network?
• Modems supported by Southern Phone Company
• Fixed Wireless Congestion
• Fixed Wireless speeds
• What is Fixed Wireless?

See all 21 articles

Getting Started

• How to I cancel my nbn™ order?
• NBN™ appointments and installation
• How long will it take to connect to the nbn™ network?

Using Your Service

• What is shaping?
• How Do I Disconnect / Cancel My NBN Service?
• Call Waiting On The NBN
• Silent Number On The NBN
• Call Forward On The NBN
• Calling Number Display On The NBN

See all 8 articles

Modem Setup Guides

• User Guide for setting up your Modem: nbn™ Hybrid Fibre Co-Axial (HFC)
• User Guide for setting up your Modem: nbn™ Fibre to the Premises (FTTP)
• User Guide for setting up your Modem: nbn™ Fibre to the Curb (FTTC)
• User Guide for setting up your Modem: nbn™ Fixed Wireless
• User Guide for setting up your Modem: nbn™ Fibre to the Node (FTTN)

Troubleshooting

• NBN Troubleshooting: I Am Experiencing Drop Outs What Do I Do?
• Troubleshooting - Speed Issues NBN
• Southern Phone Internet Outage Policy
• How do I check my eligibility for nbn™ Satellite?
• Modem Settings for your Fibre to the Premise (FTTP) Connection
• Modem Settings for your Fibre to the Node (FTTN) Connection

See all 17 articles