Submit a request – Southern Phone Company

Please choose your issue below

Your email address

Description

Please tell us a little about your request.

Customer Name

Customer Account Number

e.g. "999999"

Phone Number Affected

Customer Contact Number

e.g. "9999999999" (so space)

Full Address of Fault

What issues are you experiencing?

Please provide more information in relation to the above selections you have made.

When did this fault begin?

Do you require a diversion?

If Yes: Please be advised that diversion charges may apply.

If yes, please provide an alternate number for us to divert your calls to

Have you read the information about completing an Isolation Test and the Incorrect Call Out Fee?

Do you accept the risk of being charged an Incorrect Call Out Fee if the fault is not found to be within the network?

To minimise the risk of being charged, you should complete the full Isolation Test as explained here: https://help.southernphone.com.au/hc/en-us/articles/115011307668-My-Home-Phone-Isn-t-Working-What-Do-I-Do- If you do not accept the Incorrect Call Out Fee, we cannot lodge the fault for you. If you require further information, please contact our Customer Service Team.

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