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To minimise the risk of being charged, you should complete the full Isolation Test as explained here: https://help.southernphone.com.au/hc/en-us/articles/115011307668-My-Home-Phone-Isn-t-Working-What-Do-I-Do- If you do not accept the Incorrect Call Out Fee, we cannot lodge the fault for you. If you require further information, please contact our Customer Service Team.

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