Please tell us a little about your request.
If Yes: Please be advised that diversion charges may apply.
If you have not read this information, please follow this link before proceeding - https://help.southernphone.com.au/hc/en-us/articles/115011307668-My-Home-Phone-Isn-t-Working-What-Do-I-Do-
To minimise the risk of being charged, you should complete the full Isolation Test as explained here: https://help.southernphone.com.au/hc/en-us/articles/115011307668-My-Home-Phone-Isn-t-Working-What-Do-I-Do-
If you do not accept the Incorrect Call Out Fee, we cannot lodge the fault for you. If you require further information, please contact our Customer Service Team.