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  1. Southern Phone Company
  2. Mobile Devices & SIM
  3. Troubleshooting

Troubleshooting

  • Mobile Troubleshooting
  • My mobile phone isn't working. What steps can I try before calling Southern Phone?
  • I am experiencing issues with mobile data and cannot access the internet
  • I am able to send/receive SMS messages
  • I cannot send MMS messages
  • I am unable to make or receive calls
  • My handset is reporting no SIM or invalid SIM
  • Internet settings (APN) for mobiles and tablets to help you get connected
  • I am experiencing issues with mobile coverage
  • My handset has turned itself off.
  • I cannot download apps on my handset.
  • My battery won't charge
  • My handset is asking for a SIM PIN number
  • My handset is asking for a PUK code
  • My handset will not turn on
  • Mobile handset warranties
  • 3G Network partial shutdown – Handset settings update required
  • Telstra 3G Network partial shutdown – Handset upgrade required

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