Troubleshooting
- Mobile Troubleshooting
- My mobile phone isn't working. What steps can I try before calling Southern Phone?
- I am experiencing issues with mobile data and cannot access the internet
- I am able to send/receive SMS messages
- I cannot send MMS messages
- I am unable to make or receive calls
- My handset is reporting no SIM or invalid SIM
- Internet settings (APN) for mobiles and tablets to help you get connected
- I am experiencing issues with mobile coverage
- My handset has turned itself off.
- I cannot download apps on my handset.
- My battery won't charge
- My handset is asking for a SIM PIN number
- My handset is asking for a PUK code
- My handset will not turn on
- Mobile handset warranties
- 3G Network partial shutdown – Handset settings update required
- Telstra 3G Network partial shutdown – Handset upgrade required